Fix Wi-Fi Connection Errors During Pairing

If the app shows a Wi‑Fi error while pairing your LightCam, use these steps to get connected.

Prerequisites

• Your LightCam has been found by the app and you’re on the step where the app connects it to Wi‑Fi.
• You know your Wi‑Fi network name (SSID) and password.
• Phone is on the same Wi‑Fi (or will be) that you want the camera to use.

Step-by-Step Guide

1. Check the Wi‑Fi connection screen The app lists nearby networks. Select your home (or target) network. If you don’t see it, use Add network for a hidden SSID (see Manual Wi‑Fi Entry).

   

2. Enter the correct password Type your Wi‑Fi password carefully. Use “Show password” to avoid typos. Then tap Connect (or equivalent).

3. If you see “Wi‑Fi connection error” The app will show an error message or snackbar. Often this is a wrong password, weak signal, or router blocking the device.

   

4. Retry with these checks

   • Re-enter the Wi‑Fi password and try again.
   • Move the phone (and LightCam, if possible) closer to the router.
   • Eero mesh Wi‑Fi: If your router uses one name for 2.4 GHz and 5 GHz, temporarily pause the higher bands in the eero app so setup can use 2.4 GHz only—see Eero: Temporarily Pause 5 GHz During LightCam Setup.
   • Restart your router, then run the Wi‑Fi step again in the app.
   • For hidden networks, use Manual Wi‑Fi Entry (Hidden SSID / Add Network).

Common Issues & Fixes

• Wrong password: Double-check the password; many routers show it on a label. Avoid extra spaces at the start or end.
• Network not in list: If your network is hidden, tap Add network and enter the SSID and password. See Manual Wi‑Fi Entry.
• Connection times out: Ensure the LightCam is still powered and the app hasn’t been closed. Retry the Wi‑Fi step from the setup flow.

Still Stuck?

• Manual Wi‑Fi Entry (Hidden SSID / Add Network)
• Pairing Stuck in Progress: What to Do Next
• Go to your account → Messages to contact support.

Last updated: February 2026