Returns, Refunds & Warranty

Not happy with your LightCam? We'll make it right. Here's everything you need to know.

Return Policy

30 days from delivery — if you change your mind, send it back within 30 days for a full refund on the hardware. No hoops.

Device must be in original condition — not physically damaged, with original packaging if possible. You don't need to reset it — we'll handle that on our end.

1-Year Warranty

LightCam hardware is covered against defects in materials and workmanship for 1 year from your purchase date.

What's covered

Device won't power on out of the box
Camera hardware failure under normal use
Manufacturing defects

What's not covered

Physical damage (drops, cracks, crushed housing)
Water damage beyond the device's rated protection
Damage from use with a dimmer switch (dimmer switches will damage the camera — see Which Fixtures and Switches Work With LightCam)
Normal wear (surface scratches, finish wear over time)
Damage from unauthorized modification or repair

How to Start a Return or Warranty Claim

Email us at support@lightcam.com with:

Your order number (or the email address you used at purchase)
A brief description of the issue — one or two sentences is fine
For warranty claims: a photo or short video showing the problem

We'll respond within 1 business day. If the issue sounds like something a quick fix can solve, we'll try that first — no return needed. If a return is the right path, we'll send you a return authorization and next steps.

Shipping

We cover return shipping for:

Defective devices (any warranty claim)
Wrong item sent
Item arrived damaged

You cover return shipping for:

Remorse returns (changed your mind, bought the wrong quantity, etc.)

If we're covering shipping, we'll email you a prepaid return label — nothing to print and pay for yourself.

Refund or Replacement?

| Situation | What We'll Do | |---|---| | Defective, within 30 days of delivery | Your choice — full refund or free replacement | | Defective, 31 days – 1 year | Free replacement | | Remorse return, original condition | Full refund on hardware | | Remorse return, device damaged by customer | 50% refund on hardware |

Refund timeline: Once we receive your device, we'll process your refund within 3 business days. It typically takes 5–10 business days to appear on your card depending on your bank.

Replacement timeline: Replacement ships within 2 business days of us receiving your device.

Our promise: We'll respond within 1 business day and resolve your return within 5 business days of receiving the device back.

Return Address

Once you've received your return authorization from us, send the device to:

LightCam Returns 1193 Dutch Fields Pkwy Midway, UT 84049

Please include your RMA number (we'll give you one when we authorize the return) on the outside of the package so we can match it up quickly.

Subscription Refunds

If you're on LightCam Plus and returning your device, we'll refund the full current month's subscription charge. Past months are not refunded.

If you're on the free trial, there's nothing to refund — it's free.

Still Have Questions?

Go to Account → Messages in the app and we'll get back to you within 1 business day.

Last updated: April 2026